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Giggs Hill Surgery

Welcome to the Young Person's Micro Site!

Doctors

  • Dr David Matthews
  • Dr Katie Kenyon
  • Dr Michael Crow
  • Dr Helen Sheppard
  • Dr Gaby Brodie
  • Dr Kate Mtandabari

Nurses

  • Marian
  • Emma
  • Sue (family Planning)
  • Tracey (phlebotomist*)

The Staff

  • Caroline Self (Manager)
  • Receptionists - Mary, Joanna, Hillary, Sharon, Tracey, Debbie, Tasha, Pauline
  • Back Office - Theresa, Sue

*phlebotomists take blood
aka The Vampire

To make an appointment

Phone us on 020 8398 8619
or pop in to reception and book in person.

You do not have to tell the receptionist the reason for the appointment. They will ask as some things need a longer appointment e.g. Asthma checks.

Our touch screen check-in means you don't have to queue at the reception desk when you arrive.

Young people are often embarrassed when seeing a doctor or nurse and worried about confidentiality. See next page for information.

Do you want to see a doctor or nurse?

Telephone Advice

If you just want to get some advice form a doctor or nurse, please leave your phone number and the receptionist will get the doctor or nurse to phone you back.

This will normally be after the morning or afternoon surgery but can be at lunchtime if you prefer.

Book an appointment

There are "on the day" appointments and "routine" appointments that are bookable in advance.

  • Phone at 0800 for morning appointment and 1400 for afternoon appointment
  • Morning surgery usually runs from 08.20am to 12.00
  • Afternoon surgeries usually run from 3.30 to 6.00pm
  • Not all days are the same and not all GPs or nurses are in every day of the week.

The surgery is open from 08.00am to 6.30pm weekdays

Home Visits

If you are too ill to come to the surgery or housebound the doctor can visit you at home. Please ring early in the day and give the receptionist full details. The doctor will ring you back to see if a visit is required.

Home visits are at the discretion of the doctor and medical need. It is far better that you are seen at the surgery where we have full facilities.

Out of Hours

When the surgery is closed if you phone our number you will be asked to dial 111.

The 111 service can give telephone advice, an emergency Primary Care surgery appointment or a home visit.

Health Checks and Advice

Advice

If you are worried about some aspect of your health but are not ill, we are here to help. Doctors and nurses see healthy people as well as sick people. We like to keep our patients well and prevent them from becoming ill!
Some things are best discussed with parents first. You might find that the school nurse can also help.

Some useful web sites

Immunisations

When you are a baby and before you go to school you should have received immunisations to protect you from a number of serious illnesses - some are deadly! These are:

  • Tetanus
  • Polio
  • Diphtheria
  • Hib
  • Meningitis C
  • Pneumococcal (pneumonia)
  • Measles
  • Mumps
  • Rubella (German Measles)

You probably have never met anyone with these illnesses. Ask your grandmother or great-grandmother if she remembers them!

In your teens you should have another Tetanus, Diphtheria and Polio jab and girls are now getting a new HPV jab aged 12-13years. The HPV (Human Papilloma Virus) is a cause of cancer of their cervix (neck of the womb). Teenage girls can get a HPV jab as if have missed it when offered (speak to the nurse).

Smoking

If you smoke and have read the warnings on the packet and you have some intelligence, then you know you should quit!

Stopping smoking is hard. So we run a smoking cessation clinic to help you. You may need patches or other aids. These are available on prescription.

Asthma Checks

If you have asthma it's a good idea to have the annual checks when called by our nurse. We like you to come in your birth month to make it easy to remember when to come.

Asthmatics should not their asthma limit their lifestyle. No excuses for not exercising! If you find yourself using your blue inhaler more than a couple of times a week you may need more preventer therapy or just an education session. See nurse Marian or Emma any time you are having a problem. She will help you.

Travel Advice

Going abroad can be bad for your health! In some countries you will be exposed to some "foreign" bugs that can cause illness we don't have in the UK. As some can be prevented with jabs or tablets we advise you complete one of our travel forms so our nurse can work out what you might need to protect you. You can download one here.

Sunshine is dangerous too. It causes sunburn and skin cancer. Don't forget to use a high SPF sunscreen.

We all like to have a good time on holiday but try to avoid trouble and think about your safety.

European Travelers should carry their European Health Insurance card.

Recommended reading

Don't Forget

  • Passport
  • Money
  • Insurance
  • Set up mobile for roaming

Also visit the sexual health page

Not Sure what to do when you are ill?

Other places to get help

There may be times when you are ill but do not want to or need to see a GP. Other places where you can get medical advice are:

NHS 111 - Telephone advice from trained advisors. Also the NHS Choices site

NHS walk-in-centre/minor injuries unit. They are open from 7am-10pm weekdays but shorter hours at the weekend. Our local centres are:

Teddington NHS Walk-In Centre
Teddington Memorial Hospital
Hampton Road
Teddington TW11 0JL
020 8714 4004

Weybridge NHS Walk-In Centre
Weybridge Hospital
22 Church Street
Weybridge KT13 8DY
01932 826013

Chemists

Your local pharmacist can advise on a wide range of minor conditions. The pharmacist can help you select the correct non-prescription treatment for you ailment.

Accident and Emergency Department

These are for true accidents and emergencies and not minor illness. If a life is in danger dial 999 (112 from a mobile). Do not call 999 for minor illnesses or accidents as you may prevent the ambulance attending a genuine life threatening emergency.

Teenage issues

The teens can be an emotional and physical roller coaster. You have to come to terms with tremendous changes in your body due to growth, hormones, puberty, relationships and parents. Friendships can be rocky and as some teens mature at different rates your circle of friends can alter. The gulf between boys and girls is is often apparent. Teenagers become sensitive about their appearance and bodily changes can cause distress (see acne below). Teenagers think that adults (especially parents) don't understand them but forget that adults were once teenagers and have been there and probably have a collection of T-shirts!

It is always good to talk about problems and there are a number of impartial support services. Try parents, aunts, uncles, friends, teachers, school nurse and even your GP or nurse. See the links page.

Acne

Hormones cause spots. Excessive oils in the skin, blocked pores and bacteria join in. There are many preparations available from the highstreet and chemists. Washing twice daily with soap can reduce oils, unblock pores and reduce bacteria. If you are getting lots of bad spots and especially scars then please come to see us for stronger treatments. You do not have to go round with a paper bag over your head! We can help.
Links

Weight

Along with a growth spurt the hormones of puberty (especially in girls) deposit fat to change us into an adult shape. The 21st Century diet and lack of exercise is a cause of obesity. Many teenagers worry about their weight. Some get eating disorders Bulimia and Anorexia. If you find yourself (or know someone) trying to control weight by extreme measures e.g. obsessively exercising, vomiting or using laxatives, this may indicate an eating disorder. So may binge eating. Make the giant step and admit you have a problem, then seek help. You can see a GP in complete confidence.

Take regular exercise. Do 30 minutes light exercise 3 times a week. Eat a balanced diet without a lot of fats. Limit yourself to 1 take-away or ready meal a week. Learn to cook. Check food labels for fat content.
Links

Alcohol and Drugs

Young people have got a reputation for drinking too much alcohol and especially binge drinking. Alcohol has effects on the brain and nervous system. Initially a pleasant feeling and then it reduces inhibitions. At this stage we feel good become chatty and outgoing. It is fun! Consume more alcohol and it numbs our brain some more and we lose coordination, slur our speech and our reflexes are slowed. You may think you are being Superman but sober people will laugh at your actions. Even more and we get paralytic may vomit and lose consciousness. Long term consumption of alcohol is damaging to the human body. Remember George Best?

For more details see NHS Choices.

If you want advice on an alcohol problem see your GP or try the contacts below.

Sexual Health

Contraception

Nearly all animals have sex in one way or another to have babies and keep their species going. It's the same for us humans but where we differ is that we also have sex for pleasure. So to prevent a pregnancy we use contraception.

We offer contraceptive advice and a wide range of methods including emergency contraception. All contraception is FREE and confidential. You can book to see a nurse or doctor of your preference. You do not have to see the GP you are registered with (this applies to all consultations).

Emergency Contraception

If you think you need emergency contraception ("The Morning After Pill") do not delay as it more effective the sooner it is taken but works if taken up to 3-5 days after sex. The IUCD (Coil) is extremely effective when fitted up to 5 days afterwards to prevent pregnancy.

The Pill

This is the most popular form of contraception for young girls. It is a very effective contraceptive and has the benefits of helping period problems and some can help acne. The Pill is suitable for most girls but we need to see you and check your history and blood pressure (no internal examination is required). You will need to get a prescription from the doctor but will not have to pay a penny at the chemist.

Condoms

Not as effective as the pill but gives protection against STI's. Always use a condom.

Unfortunately most GPs cannot supply our patients with condoms. You can get free condoms from family planning clinics. Look at links below

STI's

One of the dangers of sex is catching an infection. Sexually Transmitted Infections are on the increase in the under 23's. They often have no symptoms or signs and can only be diagnosed at a clinic. Some are easily treated with antibiotics and not fatal (but can affect fertility) and others like HIV can be fatal. Transmission can be effectively reduced by using condoms.

If you would like to be checked out for STI's then we advise you attend a sexual health clinic where you can have the full range of tests. There is a national Chlamydia screening program and you can even obtain a home testing kit. See list below.

Useful web sites

Pregnancy

If you are not pregnant and not intending to get pregnant see the Contraception section!

If you think you may be pregnant do a test ASAP. Tests are available from the chemist (£3-5) and free at family planning clinics. The surgery does not offer routine pregnancy testing. It is advisable to make a doctor's appointments as early as possible in the pregnancy whether you intend to have a baby or not.

Pre-conception advice is available from the doctors and nurses. It is best to stop smoking and lead a healthy lifestyle before you get pregnant. Do not stop taking the pill many months before you intend to get pregnant thinking the pill will delay conception. It does not affect fertility and you might get caught out.

Termination advice. Any doctor will happily see you for counseling and referral for a termination of pregnancy. Do not delay seeking advice as you may avoid the need for an operation.

Other sources of information

Selection of Links

Telephone numbers

  • Giggs Hill Surgery 020 8398 8619
  • NHS 111
  • Police 0845 125 2222
  • Kingston Hospital 020 8546 7711
  • Emberbrook Clinic 020 8398 0914
  • Primary Care Trust 01372 227300
  • Epsom Hospital 01372 735735
  • Molesey Clinic 020 8979 6464
  • Childline 0800 1111
  • BPAS 08457 30 40 30
  • Marie Stopes 0845 300 8090
  • Samaritans 08457 90 90 90
  • Social Services 08456 009 009
  • NSPCC Helpline 0808 800 5000

Confidentiality

You can be sure that your consultation with a doctor or nurse is in complete confidence including under 16's. This means we will not tell others about your visit.

The duty of confidentiality owed to a person under 16 is as great as the duty owed to any other person. The statutory body, the General Medical Council states that:

"Patients are entitled to expect that the information about themselves or others which a doctor learns during the course of a medical consultation, investigation or treatment, will remain confidential".

"An explicit request by a patient that information should not be disclosed to particular people, or indeed to any third party, must be respected save in the most exceptional circumstances (see below), for example where the health, safety or welfare of someone other than the patient would otherwise be at serious risk".

Exceptional circumstances

"Although respect for confidentiality is an essential element of doctor-patient relationships, no patient, adult or minor, has an absolute right to complete confidentiality in all circumstances. Confidentiality must be balanced against society's interests in protecting vulnerable people from serious harm. Thus, in rare cases for example, a breach of confidentiality may be justified if the patient's silence puts others at risk and the doctor cannot persuade the patient to make a voluntary disclosure".

"Also in exceptional circumstances, the doctor may believe that the young person seeking medical advice on sexual matters is being exploited or abused. The doctor should provide counseling with a view to preparing the patient to agree, when ready, to confidentiality being relaxed".

Your secrets are safe with us!

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