WHEN THE SURGERY IS CLOSED(Out of Hours Service)

This is covered by Thamesdoc and operates from 6.30pm until 8am Monday – Friday and all day Saturdays and Sundays and Bank Holidays. If you ring the surgery during these times your call will be re-directed to Thamesdoc. Alternatively call Thamesdoc on 0300 130 1305.

Reception desk is open from 8.30am to 6.30pm Monday to Friday. We are not open on Saturdays.

Please note; not all Doctors are available at all times listed.

There are two types of appointments. Urgent (also known as Emergency and "on the day") and Non-urgent (Routine).

EMERGENCY APPOINTMENTS

During this period we will be using all of our "On The Day" appointments as "Emergency" appointments as instructed by Surrey PCT. If the problem is urgent, we will arrange for you to be seen by one of the doctors on that day (this particularly applies to children). Please note: You will not necessarily be able to see the doctor of your choice.

HOME VISITS

If, for reasons of ill-health you cannot attend the surgery, you may request that the doctor visit you at home. Please give the receptionist as much information as possible to enable the doctor to prioritise calls and, if possible, ring your request in before 11.00 a.m. Please remember that home visits are very time consuming for the doctors and attendance at the surgery is much preferred. Doctors are not obliged to make a home visit unless the condition of the patient dictates that it is indicated.

TELEPHONE ADVICE

Not all problems require a face to face consultation. All doctors and nurses are available to give advice, usually after their morning surgeries. The receptionist will be happy to take your contact details to enable us to telephone you. This may save you having to attend for an appointment.